Refund Policy

Effective date: 2026-10-28.

Refunds within 14 days

If ReshapeX does not work for you, write to heysharad@proton.me within 14 days of your purchase. We will refund the full amount, and the license key stops working on that purchase.

After 14 days

Because ReshapeX is a digital product that is delivered the moment you buy it, refunds after 14 days are given only for a duplicate charge, a charge that was made in error, or a problem we cannot fix. Write to us and we will look at each case.

How refunds are paid

Refunds go back to the original payment method through Dodo Payments. Your bank or card provider may take several business days to show the credit.

Lost or changed license key

Keep your license key. If you lose it, write to us with your purchase email and we will help you recover it.